The satisfaction questions were broken down into the following categories: Selling in General (time and effort it takes to sell on eBay, the feedback system, the frequency of changes), Listing items (editing and revising listings, the easing of listing items), Managing Communication (the time and effort it takes to answer questions from buyers, the volume of questions), Packaging and Shipping (the ease of providing shipment tracking information to buyers, packaging and shipping items to buyers), Managing my Business and Selling on eBay (the price my items sell for, the ease of selling items locally, the speed of which items sell on eBay), and Problem Resolution & Returns (the customer service provided by eBay when something goes wrong with the transaction, the time and effort it takes to process and accept returns on eBay).Īfter asking eBay sellers about their level of satisfaction for the six main areas, the survey then went through the same categories a second time and asked about the importance of each. eBay asked several detailed questions about satisfaction.
Instead, the choices were:ĮBay, Yahoo Shopping,, Amazon, Google Base, Craigslist, Own website, Retail store, or other.Ģ. This survey also did not mention by name either Overstock or Etsy as has also been done in the past. eBay asked about alternate sales channels, as they often do, but unlike last time, there was no choice for a seller to say that they are currently using or have used Bonanzle. Some of the things I noticed from the survey:ġ. The survey was the most lengthy survey yet that I have received from eBay and the questions covered a wide variety of topics from sales channels to feedback to the Top Rated seller program to selling tools like Turbo Lister. This past week I received a survey from eBay that was sent to each of my three selling IDs. Filed under: eBay | Tags: Best Match, eBay questionnaire, eBay seller satisfaction, eBay seller survey, feedback DSR ratings, Top Rated Seller program | New eBay Survey Asks Sellers About Everything but the Kitchen Sink
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